Saturday, July 26, 2014

See It, Don’t Say It, with Remote Call - Visual Pack from RSupport

Turn Your Customer Service Up a Notch with Real-Time Communication App

They say a picture is worth a thousand words. But in today’s fast-paced world, who has time for words? Now, you can save a thousand words – and deliver faster, more efficient customer service – by showing it instead of explaining it with Remote Call - Visual Pack.

A nifty app that provides real-time communication services, Remote Call - Visual Pack allows you to visually share objects and/or space using a smart phone’s camera and 3G/wi-fi capabilities. When customers need help with a product, you simply stream live video of the product from the their phone or mobile device to your service support agents, who can then diagnose the problem and suggest solutions on the spot. You see exactly what your customer sees, allowing you to identify and solve the problem remotely.


  • Improve support by eliminating the need for the customer to describe every detail of the problem
  • Significantly reduce on-site visits by remotely diagnosing issues
  • Shorten dispatch preparation time
  • Solve problems faster
  • Increase operational efficiency
  • Decrease total resolution costs
  • Create happier customers

A universal remote support tool that perfectly complements your phone support,
Remote Call - Visual Pack works on all Android and Apple iOS devices that have a built-in camera, and is compatible with SMS services like SureM, Clickatell, Twilio, and Early Connect. All sessions are encrypted end-to-end with 256-bit AES and SSL for maximum security. And Remote-Call - Visual Pack can be run on a private cloud.

The app allows you to record all support sessions for quality control, training, and auditing. You can remotely turn the mobile flash on or off to better see objects in poor lighting. And you can instantly switch from video to picture mode so customers can send photos to your support agent.

Remote Call - Visual Pack also remotely connects to PCs (Windows XP/Vista/7/8) and Apple Mac (OSX 10.5 and later) for larger screen sharing and mouse control. And your support agent can even draw on the mobile device’s screen to better lead the customer. If you regularly troubleshoot problems over the phone with your customers, it doesn’t get much better than this!

About Rsupport
Rsupport is a world leader in remote support and remote access solutions. Learn more about Remote Call - Visual Pack on their SaaSMAX Profile Page.


Resellers receive a 40% commission of all Visual Pack sales within 30 days of end user payment to Rsupport. Resellers that achieve more than $100,000 in sales in a calendar year earn an additional 5% bonus. As a SaaSMAX bonus, all Rsupport resellers will continue to earn 30% commission on all annual renewals.

Thursday, July 24, 2014

SaaSMAX to Bring Top-Rated Reseller-Friendly SaaS Applications to CompTIA ChannelCon 2014

                                                      


For Immediate Release




Meet the Largest Marketplace of Reseller-Friendly Business Cloud Software Applications
at CompTIA’s Industry Leading Channel Event #channelcon
             
Come to Booth #809 to Meet
Citrix, Vin eRetail, RSupport, FaxCore, SquareHook & Greenrope

San Diego, CA, July 23, 2014 — SaaSMAX today announced it will be exhibiting at CompTIA ChannelCon 2014, the premier partnering and training event for IT vendors, distributors and channel partners, August 4-6 in Phoenix at the JW Marriott Phoenix Desert Ridge Resort and Spa.  Additionally, SaaSMAX CEO, Dina Moskowitz, will participate in the panel presentation Building Hybrid Solutions to Meet Customer Demand, on Aug.. 5.  More event details, including registration, are available here. Follow SaaSMAX, and CompTIA ChannelCon via Twitter using hashtag #channelcon.

Throughout CompTIA ChannelCon 2014, SaaSMAX will engage with hundreds of IT professionals and showcase the innovative SaaS solutions that list on the SaaSMAX Marketplace.  “SaaSMAX currently has the largest selection of top-rated cloud-based business software applications that offer resellers attractive commission plans, generous special offers and partner enablement.  We look forward to introducing the CompTIA community to the many profitable new business opportunities they can now leverage,” said Dina Moskowitz, CEO of SaaSMAX. “Our lineup of Apps at ChannelCon this year is simply amazing. Each SaaS App offers functionality that will no-doubt drive tremendous value for resellers, with very attractive commissions and special offers.”

More on the Showcased Vendors and  Special Offers for SaaSMAX Resellers

Citrix is excited to announce our Citrix SaaS Advisor (CSSA) Referral Partnership with SaaSMAX at the CompTIA ChannelCon. “ said Randy Fahrbach Sr. Manager, SaaS Partner Development, Citrix. “SaaSMAX is a leading marketplace of SaaS and Cloud products and partners focused on providing SaaS solutions to their customers and this will help extend our reach. This is a win-win SaaSMAX partners to join the CSSA Referral Program and for SaaSMAX customers to purchase Citrix SaaS award winning products such as GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, ShareFile and Podio.”



 Vin eRetail is a SaaS based product suite for multi-channel “bricks to clicks” fulfillment that offers resellers a scalable robust solution to cover the entire supply chain process for customers with multiple sales channels.  Modules include Merchandising, Inventory Management, WMS, Order Management, Analytics & Business Intelligence, Procurement, Returns, Point of Sale, CRM, Multi-Currency, Multi-Language User Interfaces and Third Party Logistics.  SaasMAX Resellers will enjoy 40% commissions on SaaS subscription fees for the life of their accounts, and 25% commissions on all service revenue.  “Stop by the SaaSMAX Booth for a demo,” said Alex Logan, Client Partners, Americas Channel Manager of Vinculum Group.


Rsupport is one of the premier developers of remote support and access solutions, and is thrilled to introduce amazing customer support products to Partners through SaaSMAX.  “After researching the SaaS reseller marketplace, SaaSMAX was mentioned several times as one of the best places introduce products to resellers and distributors,” said Matthew Choy, Managing Director of the US Office of Rsupport, Inc. “Rsupport is excited to be partnering with SaaSMAX and CompTIA ChannelCon, and is looking forward to introducing our newest product; RemoteCall + Visual Pack to new Channel Partners and offering industry leading reoccurring margins.” 


 The FaxCore fax server has been ‘cloud ready’ since its inception in 2002.   And the integration with etherFAX (a fax board in the cloud) enables you to implement a fax service with little to no capital expenditure.  SaaSMAX is the only distributor of both cloud-based fax solutions and can complement the offering with professional services and consulting at no extra charge.   Come meet Quinn Corey, Director of Sales for the Americas, at the SaaSMAX Booth, and enter to win one of 3 FaxScan devices with 1,200 free fax pages in the first year



SquareHook is making it easier than ever to create mobile friendly sites and stores online.  If your looking for a refresh or are just starting, SquareHook is the perfect tool to simplify the creation and hosting of your website.  At SquareHook, your website is made easy. SquareHook has been recently rewarded as a top 25 under 5 companies in the State of Utah as an emerging and growing company.  Some other companies that have received this award have been Omniture, Boostability and others. Moreover, SquareHook offers a free mobile friendly website to any new SaaSMAX Resellers.  “We will train and provide additional support in building your site and educating your customers on the need for a mobile friendly website,” said Joshua Maag, CEO of SquareHook.


GreenRope’s mission is to resolve the challenges of managing business operations by providing cloud-based integrated software that is effective, affordable, and user friendly. GreenRope streamlines key operations, including e-commerce and accounting, CRM, email marketing, mobile marketing, calendaring, websites, social media and more, into one easy-to-use platform. By using GreenRope, companies can reduce their marketing and CRM software expenses by an estimated 80%. GreenRope’s affordable pricing plans start as low as $129/month.

Attended by the “who’s who” in the IT channel, CompTIA ChannelCon 2014 is one of the IT industry’s most popular and rewarding partner and training events. It’s also the first CompTIA event to welcome the participation of more than 10,000 new registered users now engaged with the IT association under its new open access model which launched earlier this year. 

“CompTIA ChannelCon is a high-profile networking and training event that attracts the industry’s best and brightest, and delivers tremendous business value to all those in attendance,” said Kelly Ricker, Senior Vice President, Events and Education, CompTIA. “We’re thrilled to have SaaSMAX join us at ChannelCon to demonstrate its success and share market perspective with our premier members, registered users and guests.” 

To learn more about SaaSMAX, visit saasmax.com and Twitter.  
Follow all the activity around ChannelCon on Twitter via the hashtag #channelcon. Visit ChannelCon Registration and CompTIA Membership to learn more.
    
About CompTIA 
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. For more information, visit CompTIA online and on Facebook, LinkedIn and Twitter.

About SaaSMAX Corp.
SaaSMAX Corp. is the ultimate Value-Add SaaS Marketplace for business cloud software vendors (“SaaS Vendors”) and resellers to create new revenues and partner opportunities. Resellers can now find and compare SaaS Apps AND manage deal registrations, affiliate tools and commissions, all in one place. SaaS Vendors now have the ultimate neutral venue to showcase their solutions to relevant B2B Resellers and Buyers, plus marketing support and tools to track sales conversions and commissions.  www.SaaSMAX.com

# # #

Press contacts:
Dina Moskowitz
CEO
SaaSMAX Corp.
800-748-7650

Steven Ostrowski
CompTIA
630-678-8468
sostrowski@comptia.org

Marie Rourke
WhiteFox Marketing (for CompTIA)

714-292-2199 

Monday, July 21, 2014

SaaSMAX Recognized by CRN as a 2014 Emerging Vendor

List Highlights Hottest Tech Startups Impacting the IT Channel, Technology Industry 



San Diego, California, July 21, 2014 – SaaSMAX Corp., the ultimate value-add SaaS Marketplace and distribution platform for business cloud apps and resellers, announced today it has been recognized as one of 2014’s hottest emerging technology vendors by CRN, the top news source for solution providers and the IT channel.  The annual Emerging Vendors list identifies up-and-coming technology vendors that have introduced innovative new products, creating opportunities for channel partners in North America to create high-margin, cutting-edge solutions for their customers.

SaaSMAX is a unique marketplace platform with tools and services that enable Solution Providers to identify meet and conduct business with top-rated Software-as-a-Service applications that are reseller-friendly.  Most vendors in SaaSMAX provide Solution Providers with generous recurring-revenue commission opportunities and special SaaSMAX-only offers ranging from 10% to 50%.  Solution Providers join SaaSMAX to efficiently identify the optimal business cloud software for their specific customers’ needs, to leverage the personal relationships SaaSMAX provides with top-rated SaaS vendors and to conduct business with those vendors using the most optimal marketing and transaction processes.

“Solution providers are always on the hunt for the next big technology trend so that they can bring new solutions to their customers before they even know they need them. These vendors are on the forefront of IT innovation and are offering products and services that channel partners can use to stay ahead of the competition,” said Robert Faletra, CEO of The Channel Company, publisher of CRN.  “We congratulate 2014’s Emerging Vendors for creating the next wave of technology that will drive the IT industry forward and for opening the door to new, unique solutions from the IT channel.”

“SaaSMAX is honored to be among the selected Emerging Vendors,” stated SaaSMAX CEO Dina Moskowitz.  “It is good to know that our efforts to help Solution Providers bring exciting high-value SaaS applications to Main Street customers is becoming widely accepted.  And it’s great to see so many SaaSMAX SaaS companies and SaaSMAX Resellers profiting from the value we’re providing”   

Companies included in CRN’s 2014 Emerging Vendors list were founded in 2008 or later and are actively working with channel partners in North America. The list, along with information about each vendor, will be published in CRN’s August 2014 issue and will also be available online at www.crn.com.

About SaaSMAX Corp.
SaaSMAX Corp. is the ultimate Value-Add SaaS Marketplace for business cloud software vendors (“SaaS Vendors”) and resellers to create new revenues and partner opportunities. Resellers can now find and compare SaaS Apps AND manage deal registrations, affiliate tools and commissions, all in one place. SaaS Vendors now have the ultimate neutral venue to showcase their solutions to relevant B2B Resellers and Buyers, plus marketing support and tools to track sales conversions and commissions. Learn more at www.SaaSMAX.com 

About The Channel Company
The Channel Company is the channel community's trusted authority for growth and innovation, with established brands including CRN, XChange Events, IPED, and SharedVue. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com
.

Thursday, July 17, 2014

ChannelLine Article: "SaaSMAX Sees Great Opportunity in Channel-Focused SaaS Marketplace"


By Mark Cox
For the full article visit: http://bit.ly/1ywh0yi
Online marketplaces for software-as-a-service are all the rage. The big distributors have them. Many individual organizations have them, from large ones like salesforce.com to the small. Google, of course, has one. However SaaSMAX, a San Diego-based marketplace, believes that they have carved out a unique and profitable niche in the market, proactively constructing links between app vendors and app resellers.
The company was formed in 2011, and is led by Dina Moskowitz, who previously founded and ran an online data storage company, Critical Digital Data Solutions. After selling that, she looked for a new opportunity in the SaaS world, and seized upon the idea of a channel-focused SaaS marketplace.
“Before this, I didn’t understand how significant the channel was to the adoption of SaaS software,” Moskowitz said. “Very few app vendors understand the channel’s importance today. Very few apps are being developed with a knowledge of how to leverage the reseller channel out there.”
The company spent 2011 developing their platform, and began hiring an executive team with deep channel experience.
“Since then, we have been bringing on resellers and SaaS vendors, learning what pricing models would work best, and how to best engage the SaaS community,” Moskowitz said. “We launched our commercial platform last fall.” They also began extensive outreach to channel organizations like CompTIA and SMBNation, and won some channel awards.
Moskowitz said that even though there is extensive competition in this space, that competition does not serve all the channel market, and doesn’t maximize opportunities for many of those it does serve.  Google may be the 800 lb gorilla of the online world, but Moskowitz said that when they contacted ISVs and vendors who were using the Google Marketplace, they found a lot of interest from businesses who were only making $5 per user per year on a Google sale.
“We are also much more proactive than Google,” she said. “We are a SaaS distributor of the future, and we provide vendors with direct marketing, like webinars and email campaigns and social media. We get to know resellers joining SaaSMAX and make introductions with appropriate vendors. We also introduce SaaS vendors to each other where there are opportunities to collaborate.
“SaaS vendors want to find advisors who can help them extend their reach, and they don’t know how to reach them, so there is a gap,” Moskowitz added. “A lot of SaaS companies got their early customers in their local areas, and they have difficulties when they have to reach out to the total available market because they don’t know those areas that are remote to them. This is a way that they get known to Main Street communities.”
All three large broadline distributors in North America now run their own SaaS marketplaces, but Moskowitz said they don’t have a major negative impact on SaaSMAX’s business because there are real differences between the SaaSMAX model and the distributors’ models.
“There is some overlap but not a lot,” she said. “We think SaaS distribution is more about the marketing and matchmaking as opposed to being in the middle of the transaction.”
SaaSMAX also works with many app vendors whose products are niche to many IT solution providers, but who have very large channels, in areas like accounting and HR.
“We do pure SaaS, not cloud infrastructure,” Moskowitz said. “We attract these vendors whose products aren’t really IT channel, but who are still sold by many solution providers. Most of our registered resellers are from the IT channel, but we’ve had good success matching up the IT channel with apps for the legal sector, and apps for making your own website.” They’ve also signed up Google App, Salesforce and other ‘born in the cloud’ resellers who aren’t typically customers of the broadline distributors.
Many of the vendors it attracts are small, but SaaSMAX has also attracted some larger vendors because they can reach the IT channel through SaaSMAX at a much lower cost than distribution for SaaS.
Citrix joined us a few weeks ago,” Moskowitz said. “A broadline distribution model is not aligned with their low-cost SaaS model for this particular type of distribution. We have an affordable way of getting to the channels without the investment that is in distribution, so compared to that, their investment and cost is next to nothing.”  AVG, a billion dollar company, is also on SaaSMAX, as is Soonr, a document management platform with hundreds of thousands of users.
“Some of these app vendors have their own marketplaces, but they still need a home and a place to be found,” Moskowitz said.
“We are focused on the range of small to large SaaS apps in an ecosystem that’s geared to maximizing the business relationships,” said Keith Newman, SaasMAX’s VP Channel Business Development. “We have a lot of SaaS companies that couldn’t afford to build a partner network, but also large SaaS companies who want to work below where their current partners are playing.”
Between 120 and 130 vendors, with approximately 150 apps, have signed up. About 500 resellers have enrolled, with another 20,000 on opt-in lists who are following SaaSMAX.
“There’s no cost to resellers to join, but we do verify their site and talk to them before we give them access, so we don’t let just everyone in,” Moskowitz said.
A community with peer recommendations is one of the things that is scheduled to be added to the site. So are automated tools, which make things more efficient. Moskowitz said that a deal management engine and a transaction engine are in development now.
“It has been surprising and gratifying how broadly accepted the SaaSMAX platform is,” Newman said. “We are getting a lot of inbound queries about everything from white label to basic relationships.”
For the full article visit: http://bit.ly/1ywh0yi

Sunday, July 6, 2014

Momentum for Reseller-Friendly Business Cloud Software is Growing - SaaSMAX July Update

Hello SaaSMAX Community,

With summer here and the second half of the year kicking in, we invite you to set aside some time to learn about the newest Reseller-Friendly SaaS Apps available on the SaaSMAX Marketplace, listed and linked below.

Also, SaaSMAX is excited to announce that we just entered into an exciting business relationship with IBM Websphere that's the first of its kind in the US.  Contact us to learn details about how it might benefit your company or your clients.

agiloft Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend onAgiloft’s innovative applications for Help Desk, Contract Management, Custom Workflow, and more.learn more

mhrnetmHRnet is a comprehensive solution supporting the management of „strategic” HR area, provided in SaaS model providing correct identification, effective planning and multi-dimensional analysis of employees’ potential as well as constant optimization of the undertaken activities.learn more

globoGO!Enterprise MDM by Globo Mobile is designed to provide IT administrators a single console to manage and secure corporate and individual-liable devices (BYOD) regardless of operating system, carrier, or email platform.learn more

oneloyaltyOne Loyalty Network is a retail businessess platform that handles all your social media campaigns, email and text image advertising.learn more

resultsResults.com is a cloud-based management dashboard is the complete solution for SMBs to engage their workforce; creating teams that are aware and awesomely productive. learn more

rsupportRemoteCall + Visual Pack is the answer to long frustrating support calls that allows you to instantly streams live video from a customer's mobile device directly to Support Agents so they can see the problem.learn more

bluestoneBlueStone Nexus is the lead collection and management solution that works anywhere you are—a trade show, conference, client meeting or even a restaurant—with all the features you want or need.Profile Coming Soon

cloudnine discoveryCloudNine Discovery enables law firms to save time and money by consolidating all their eDiscovery collection, processing and review requirements into one resource. Profile Coming Soon

perfectformsPerfectForms workflow software offers a flexible, yet powerful environment to map your workflows, design your user interfaces and build powerful reports and automate HR, finance, sales and support processes.learn more