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CompTIA Study Reveals What SMBs Want from MSPs

 

Article originally published by Dan Kobialka on MSPmentor

CompTIA finds that 70 percent of SMBs said they used an outside IT firm at least occasionally over the past 12 months.

CompTIA‘s new “Enabling SMBs with Technology” study revealed many small- and medium-sized businesses (SMBs) want innovative technology partners, and a lack of innovative technology solutions is one of the primary reasons why some of these companies choose to switch IT firms.

CompTIA reported that more than 70 percent of SMBs said they have used an outside IT firm at least occasionally over the past 12 months. Also, 46 percent of SMBs noted that they look to outside IT firms when they need greater expertise and new options, which could create new opportunities for innovative managed service providers (MSPs).

“For an MSP to be innovative, it must focus on business results at a broad scale and proactively determine the best technology solution,” Seth Robinson, CompTIA’s senior director of technology analysis, told MSPmentor.

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