Microsoft Dynamics CRM Offers Unified Office 365 Experience, New Cloud Features

Microsoft Corp. announced yesterday that it has made available the Microsoft Dynamics CRM November 2011 service update for Microsoft Dynamics CRM Online, as well as for on-premises and partner-hosted deployments.

The Microsoft Dynamics CRM November 2011 service update brings customers new integrated social collaboration capabilities, as well as a unified Microsoft Office 365 experience and enhancements for enterprises using Microsoft Dynamics CRM in the cloud. These new features are delivered at no additional cost to customers and add functionality to the experiences and tools that they’re already using.

“Across Microsoft, we deliver social capabilities that help customers and businesses build more productive relationships,” Brad Wilson, general manager of Microsoft Dynamics CRM Product Management Group, said in a media statement. “By bringing together new social collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as Office, SharePoint and Lync, businesses will be able to expand their relationships with customers and gain even deeper insight and understanding.”

The Microsoft Dynamics CRM approach to social technologies enables users to utilize social CRM in a highly productive way from within the tools they already know.

With the new release, Microsoft Dynamics CRM introduces new social collaboration capabilities that include the following:
·    Activity feeds. Configurable, real-time notifications on important relationships and significant business events via a blended view of micro-blog posts and interactions for a person, customer or sales opportunity.
·    Micro-blogging. Status updates and notifications regarding business events and actions, providing simple experiences for users.
·    Conversations. Post questions, observations, suggestions and status updates, allowing users to collaborate quickly and efficiently, locate information or expertise and gather feedback from others.
·    Automated activity updates. Post information directly to the activity feed based on configurable event rules (for example, when a sales opportunity is closed). People can subscribe to or “follow” these activity feeds and consume them in a variety of ways.
·    Mobile activity feeds. A new Microsoft Dynamics CRM mobile Activity Feeds application for Windows Phone 7 allows users to view their activity feeds while away from the office.*

Today, Microsoft Dynamics CRM Online and Office 365 provide a seamless experience for end users. With the Microsoft Dynamics CRM November 2011 service update, Microsoft Dynamics CRM Online simplifies cloud service management by offering a common administration, billing and provisioning platform with Office 365.

In addition, the Microsoft Dynamics CRM November 2011 service update offers improved disaster recovery features with in-region replication to further help protect data and offer high levels of business continuity in the event of a disaster.

More information about partners and customers deploying Microsoft Dynamics CRM 2011 can be found at http://crm.dynamics.com.

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