Forrester Recognizes SaaSMAX’s PartnerOptimizer (Twice!) in the 2020 Channel Automation Tech Stack

Channel data management (CDM) — Collects, cleanses, and aggregates transactional point-of-sale and inventory data from partners and distributors in a trusted single data asset that enables business and actionable intelligence. It includes new categories of predictive analytics, AI, and machine learning.

Channel ecosystem management — Manages the influence, transaction, and retention channels across the entire customer buying journey. It supports attribution for partner business models, such as alliances, affinity, affiliates, advocates, ambassadors, integrators, consultants, shadow channels, super-connectors, and digital influencers as well as multiparty, multipartner orchestration of complex partner ecosystems.

According to the Forrester report “The number of partnerships, whether transactional or nontransactional, will grow exponentially over this time, with new partners needing to be found, recruited, onboarded, educated, trained, incentivized, motivated, loyal, and having the tools necessary to support/promote products and services at scale.“

McBain emphasized that “The future of channel partner programs and ecosystems will be anchored on automation, flexibility, scalability, and self-service. The effective use of technology tools is no longer optional — ecosystems don’t run on spreadsheets!”

Click here for the complete 2020 Channel Software Tech Stack report and for additional Channel research and resources from Forrester.